Privacy Policy

Last Updated: September 2026

At Oriza (accessible from myoriza.com), accessible service and customer privacy are among our highest priorities. This Privacy Policy outlines the types of personal information collected, how it is used, and how your data is safeguarded.

1. Information We Collect

We collect information required to process your orders and enhance your shopping experience:

  • Personal Identity Information: Name, phone number, email address, delivery address, district, and upazila.

  • Transactional Data: Details about products purchased, payment status, and order history.

  • Technical Data: IP address, browser type, device information, and site interaction data collected via cookies and analytics tools.

2. How We Use Your Information

Your data is strictly utilized for the following purposes:

  • To process, fulfill, and deliver your orders.

  • To communicate order updates via SMS, Email, or WhatsApp.

  • To provide customer care and technical support.

  • To prevent fraud, double-bookings, and unauthorized transactions.

  • To send promotional offers, newsletters, and recommendations (only if opted in).

3. Data Sharing & Third Parties

We respects your privacy and never sell or rent your personal information. We only share essential data with trusted service partners:

  • Logistics Partners: Courier services (Steadfast, Pathao) to complete product deliveries.

  • Payment Gateways: SSLCOMMERZ, bKash to process financial transactions securely.

  • SMS Gateway Providers: To send real-time order tracking and security notifications.

4. Cookies & Tracking Technologies

Oriza uses cookies to personalize your browsing experience, remember cart items, and analyze traffic patterns. You can choose to disable cookies through your browser settings, though some website features may be limited.

5. Data Security

We implement standard administrative, technical, and physical security measures (including SSL encryption and two-factor admin authentication) to protect your personal information from unauthorized access, alteration, or disclosure.

6. Contact Us

If you have questions or requests regarding your data, please contact our Privacy Team:

  • Email: support@myoriza.com

  • Phone: 09606-992091

  • Address: 73 Central Road, Dhanmondi, Dhaka-1205