Return & Refund Policy

At Oriza, we strive to deliver flawless products. However, if you receive a product that is defective, damaged, or incorrect, we offer a hassle-free return and refund policy to safeguard your shopping experience.

1. Eligibility for Return

You may request a return or replacement under the following conditions:

  • Damaged/Defective on Arrival: The item is physically damaged, broken, or non-functional upon receipt.

  • Incorrect Product Delivered: The product delivered does not match the size, color, model, or specifications ordered.

  • Missing Parts/Accessories: The parcel is missing key components or accessories as listed on the product page.

Note: Returns due to “Change of Mind” or personal dislike after opening a sealed, non-defective product are not accepted.

2. Return Conditions

To be eligible for a return:

  • The claim must be raised within 24 to 48 hours of parcel delivery.

  • The item must be unused, unwashed, and in its original condition.

  • All original tags, user manuals, warranty cards, and packaging materials must be intact.

  • An unboxing video or clear photo evidence showing the issue is required for fast processing.

3. Return Procedure

  1. Contact our Customer Support team via WhatsApp at 01813-278877 or Email support@myoriza.com.

  2. Provide your Order ID, contact number, and video/photo proof of the issue.

  3. Our team will verify the claim within 24 hours and instruct you on how to send the item back via courier or driver pickup.

4. Refund Process & Timelines

Once your returned item is received and inspected at our warehouse:

  • Approved Refunds: Processed within 3 to 7 working days.

  • Payment Methods:

    • bKash / Mobile Wallet: Refunded directly to your mobile wallet.

    • Card / Online Payments: Refunded back to the issuing bank (bank processing times may vary from 5–10 business days).

    • Cash on Delivery (COD): Refunded via bKash or Bank Transfer.

  • Delivery Fee Refunds: If the return is due to our error (damaged/wrong product), Oriza will bear all courier charges. For partial returns or customer-requested exchanges, standard delivery fees apply.