Oriza offers genuine product warranties on select electronic items, smart gadgets, and appliances. Warranty coverage is explicitly mentioned on the product detail page at the time of purchase.

1. Types of Warranty

• Official Brand Warranty: Covered directly by the manufacturer/official brand service center in Bangladesh.

• Oriza Replacement Warranty: Covered directly by Oriza for a specified duration (e.g., 7 days, 1 month, 6 months, or 1 year).

• No Warranty: Apparel, cosmetics, personal care hygiene items, and low-cost unbranded accessories do not carry a long-term warranty unless damaged upon delivery.

2. What is Covered?

• Manufacturing defects in materials or workmanship under normal usage conditions.

• Internal circuit, battery, or functional failures not caused by external misuse.

3. What is NOT Covered?

• Physical damage, drops, cracks, liquid damage, or exposure to moisture.

• Burnt components caused by electrical voltage fluctuations or improper power adapters.

• Unintended wear and tear, cosmetic degradation, scratches, or altered serial numbers.

• Unauthorized repairs, tampering, or modifications done by third-party technicians.

4. Claiming Warranty Service

1. Send an email to support@myoriza.com or message WhatsApp 01813-278877 with your Order Invoice and a description of the fault.

2. Ship or drop off the product at our service location: 73 Central Road, Dhanmondi, Dhaka-1205.

3. Inspection and servicing/replacement will be completed within 7 to 14 business days.